Refund policy

Requesting a refund

Paddle is the merchant of record for paid AI Power Ups subscriptions. To request a refund, use the support link in your Paddle receipt or visit Paddle buyer support. You can also contact us at support@powerups-ai.store with your account email, receipt or transaction reference, and the reason for your request. Do not send payment card details.

Refund eligibility and processing follow the Paddle Refund Policy and Paddle Buyer Terms applicable to your purchase. Refund requests are reviewed individually; submitting a request does not itself mean it has been approved.

Cancelling or changing a plan

You can cancel from your account's billing page or the Paddle customer portal. Ordinary subscription cancellation stops renewal at the end of your paid period, and access continues until then. Cancellation does not automatically issue a refund for unused time or usage tokens.

Downgrades and changes between monthly and annual billing apply at the next renewal. Upgrades within the same billing cadence apply immediately, with a prorated charge shown before you confirm.

Billing errors and account deletion

Contact us if you believe a charge is incorrect or duplicated, or if a technical problem prevents you from using the service you purchased. We will investigate with Paddle and help resolve the charge or refund request.

Account deletion stops subscriptions immediately. If a payment is still processing, deletion may remain pending while we confirm its outcome. When a payment completes during deletion, we request a refund where Paddle supports it; cases requiring Paddle review remain unresolved until reconciled. A pending refund request is not a completed refund. Deleting an account does not automatically refund earlier subscription payments.

Your legal rights

Nothing in this policy limits applicable statutory withdrawal, refund or other consumer rights. Those rights take precedence where required by law. The Paddle Refund Policy explains country-specific rights and how to exercise them.